Kevin G Nqy

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Verified Reviewer
| map-marker Houston, Texas

Poor service

I will never stay at a Wingate ever again after my horrible experience at the location in the Willowbrook area of Houston. I arrived at my hotel at about 1:00 AM after driving 15 hours from Ohio.

I work for State Farm as an adjuster and was coming to Houston for my new assignment. The front entrance was locked upon my arrival. I called the front desk, and received no answer after multiple calls. 30 minutes later they finally answered the phone.

The clerk stated what do you want this time of night we are already booked. I replied that I had reservations and he said say what *** and hung up the phone in my face. They would not let me inside to the front desk. No one was present at the front desk for almost an hour at this point.

I got inside by following a nice couple inside. When I finally got someone to the front desk she was very racist and treated me with disdain. She had a white Hoodie on that she used to cover her face as if I was a *** off the street. When I attempted to pass her my phone to show her my reservations she looked at me like I was stinky.

Then she asked would I read my confirmation out loud while turning her nose up at my phone. Finally, she tells me that my reservations had been canceled at 3pm without sending me an email to inform me of how she deliberately canceled my reservation to give it to someone else. I asked how could you cancel my reservation that was paid for without my consent. She stated I don't have to give you a reason if you not here by 3pm we can cancel your reservation if you booked through Priceline.

I asked her about my refund and she stated talk to Priceline that's not my problem. I informed her that I'd been driving all day and got caught in traffic in Arkansas which delayed my arrival to Texas. She said it was nothing she could do and walked off nonchalantly.

I ended up having to sleep in my truck because all the local hotels were booked up. This is the worst experience with a hotel I've had in my life after 20 years on the road as an adjuster.

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Loss:
$65
Pros:
  • No pros all cons

Preferred solution: I would like for the clerk who answered the phone and the front desk clerk be fired for discrimination or I'm filing a lawsuit

User's recommendation: Never stay at the Windham if you're black. People in the Willowbrook area in Houston are extremely racist.

3 comments
Guest

Stop using OTAs! These are simply 3rd parties, middlemen, who will mess up your reservation and cancel at random.

Hotels HATE them! Regarding your phone, front desk agents HATE when people shove their phones in their face, They absolutely HATE it. Stop claiming this has to do with you black!

No one cares as to your skin tone and your reservation had long since been cancelled before you showed up. What is so hard for you to figure out about that?

Guest

Your reservation was canceled at 301pm long before you arrived and anyone knew you were black. You should have called and told hotel you would be arriving ten hours late.

And be honest, you would have complained about checking out at 11am only ten hours later. Don’t be that guy.

You could be purple and your reservation would have been canceled. Educate yourself on discrimination.

Guest

You missed your check in. It was already the next day.

Do better. Stop throwing the word discrimination around.

View more comments (2)
Virginia C Xnb

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Verified Buyer
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Verified Reviewer
| map-marker Butler, Ohio

Was told my room didn’t exist

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Wingate By Wyndham - Was told my room didn’t exist
The front attendant caused unneeded problems when he lied about my reservation not being real and had me waiting hours for a room which was a waste of my time and money.
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Loss:
$40
Cons:
  • Horrible customer service

Preferred solution: Full refund

Justin W Evq

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Verified Buyer
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Verified Reviewer
| map-marker Frisco, Texas

Treatment and miscommunication

Wingate By Wyndham - Treatment and miscommunication
The guy who checked us in never charged our card and put down we paid cash. When they changed shifts and did an audit the manager came pounded on our door and woke us up at 6am and said the cops were on the way.
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Pros:
  • Nice hotels
Cons:
  • This location has poor management

Preferred solution: Full refund

User's recommendation: Avoid this location that lady that manages in the A.M. is unprofessional and crazy

Danesia K

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Verified Reviewer
| map-marker Houston, Texas

Horrible Stay

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I recently stayed at an Wingate by Wyndham and it was a horrible stay! From the beginning of check in the front desk associate was sagging and had to use one hand to type and the other to hold his pants up.

Then the elevators was broke and the fitsness room had not one piece of fitness equipment as advertised on the website! Once in the room the couch, curtains, microwave, and tub all were dirty and rusty!!! The paint was peeling on the walls as well as roaches crawling on the wall. I really hate that this horrible hotel is a representation of you all and would advise NO ONE TO EVER STAY THERE!

This hotel should NOT be apart of you all franchise and hope that you all look into this horrible business immediately because this is not an acceptable staying condition for anyone to be in!!! Wingate off Mills rd in Houston, TX.

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Loss:
$65
Pros:
  • No pros
Cons:
  • No breakfast but advertised there was
  • Rusty tub
  • It smelled awful and no ice

Preferred solution: Full refund

User's recommendation: DO NOT STAY HERE!!!

Heidi J Tea

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Verified Reviewer
| map-marker East Lampeter, Pennsylvania

Hotel cancelled our booked reservation for no reason

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Would My husband and I booked our reservation months out for our anniversary get away. They called and cancelled our reservation the week of because they have a booked hotel and gave our room to other customers. You kicked out a veteran and his wife on Veterans Day weekend so you could make more money. It doesnt get much worse than that. We cant tell you how disappointed we are. There are no hotels left in the area and if there are they are far more than we can afford. You should not treat people like that.
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Loss:
$150
Pros:
  • Reasonable rates
Cons:
  • Cancelled our booked reservation

Preferred solution: Give us our reservation back

User's recommendation: Would not recommend this hotel

David N Xbw

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Verified Reviewer

Doesn’t give refunds after emergency medical

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I had a medical emergency and could not make a cancellation or my flight. How heartless the Chantilly management can be! All other hotels and airlines have refunded their charges but not Wingate in Chantilly. I am asking the manager to please refund the hotel night as I have complete documentation Thanks, David Nicholas
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Loss:
$100
Pros:
  • Convenient locations
Cons:
  • Not very friendly and will not accept exceptions for refunds

Preferred solution: Full refund

David N Xbw

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Verified Reviewer

Chantilly Wingate not refunding cost of hotel room due to a medical emercency

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Refund policy for medical emergency. Other hotels have refunded the costs but Chantilly has not don so
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Loss:
$100
Pros:
  • Lovation
Cons:
  • Unfriendly and would not refund even though i was in a hospital

Preferred solution: Full refund

Kristine S Gfg

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Verified Reviewer
| map-marker Wilmington, North Carolina

Refund for a stay that was Fraudulent

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There was a stay at a wingate by wyndham in July that I have been trying to get resolved. That stay was fraudulent and was not made by me. I've tried to get help from the hotel but the number I was given to call is a middle eastern man not the number of the hotel employee who could help. I would like a full refund.
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Loss:
$753
Cons:
  • Hard to get help

Preferred solution: Full refund

Dominico Dth
map-marker Sanford, Florida

Lost pillow not returned as promised

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Promised to return $150 pillow and after 6 weeks NO PILLOW Please help me get my pillow I have made 15 calls
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John C Xpw

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Verified Reviewer

Reserved reservation on Booking.com back in March.

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Wingate By Wyndham - Reserved reservation on Booking.com back in March.

I reserved a King Size Bed room on booking. com for 6 nights at the Wingate by Wyndham in Williamsburg, VA at your location on 2007 Richmond Road several months ago.

When I got there they did not have my reservation even after I showed them my email from Booking.Com with my confirmation number 387495**** and pin number2038. I also showed them the email from Booking.com on August 8th reminding me of my upcoming trip. I just drove 6 hours through heavy DC, Richmond, and Virginia Beach traffic to find out that your corporation had a disconnect with Booking.com I am very disappointed that I reserved a room and your corporation did not honor my reservation through booking.com. I did book a smaller room at your hotel but that is not what I wanted since everything here is all booked up in this area and price have gone up sharply since I booked my original reservations.

Booking.com did cancel my reservation so I wouldn't be charged for not showing up which I did. My question is what are you going to do to fix this?

I would be happy to hear what you will offer before I take this up to legal channels since I did have a reservation with your hotel in Williamsburg. Thank you I will be glad to make a negative review on the local and national media about your corportation.

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Loss:
$469
Cons:
  • Not keeping previous reservations that were placed

Preferred solution: Full refund

User's recommendation: Do not book this on Booking.com since they do not honor Booking.com reservations. Lesson learned, call the hotel a week before you show up to make sure they honor the company you booked your reservation through even if you do get an email by the company you booked through. The hotel might not honor it at the last minute like they did with me.

Ted t Ybr

Complaint about incompetent desk clerk working with satan

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The desk manager is either learning disabled or doesn't want to answer any questions intelligibly and confuses people all the time with his lack of sentence structure and priority of response. No people skills and very frustrating, this has happened every time!!! I've had it. Nice place if you have it excercised if the demon that is affecting the staff and they are clueless how rude they are. Had to be under the insurance,!!! Nice place but frustrating pessimistic desk manager that doesn't understand what to say in any situation. Not even a little. Very bad .
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Preferred solution: Price reduction

Jennifer K Gyn

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Verified Reviewer

False advertising

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I didn't choose Wyndham it did it on its own and now there saying they don't have an up rooma till late afternoon now where am I suppose to go until then I want a refund please that is just taken my moneynever rent from then
View full review
Loss:
$189

Preferred solution: Full refund

Thomas E Pqm

To cancel a reservation

I need to cancel a reservation in Clearfield PA due to a family medical emergency and you all want to charge me full price for the room because I canceled for an emergency after the time you say has to be canceled by!!!??? How was I to know a medical emergency was going to happen??? I feel I should not be charged!!!
View full review
Loss:
$120

Preferred solution: Full refund

Bayli D Zhj

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Un satisfied

I just recently stayed at your hotel for 4 nights, had booked online at Priceline. When I got there first they basically judged us because we were local guests, saying we're lucky they're letting us stay there, because of the drugs, and the only reason we're really getting too is because we went through a 3rd party online.

Or else we wouldn't of been able to stay. Then, we go up to our room and it hasn't even been cleaned yet, no sheets on the beds, dirty sheets in the corner, alcohol in the fridge. So they have us another room, that room was dirty as well, so finally our third room we just said we would take it, it didn't have a freezer part in the mini fridge so everything we brought frozen went bad, the remote didn't work had to do it by hand from the TV. Not to mention we had to carry all of our luggage with us going back and forth to the the first and second floor.

and they had a little change of attitude like it was some how our fault. Then as I was going outside I had seen a bug crawling on the carpet inside. They did not make me feel comfortable at all. They didn't even offer anything complimentary after we had to go to 3 different rooms,.

we were not happy with our stay at all especially when I paid almost $400.00 to stay at a place that states "it's very clean, and comfortable." Also it's not as advertised as it is in the Internet, online said they had whirlpool rooms and the staff member said that they did not..

it was all around just disappointing.Even when I went to checkout the lady at the front desk had a rude personality. And I think that I deserve a few complimentary stays or something.

My confirmation number is: 50427****

Priceline Trip number is: 578-***-***-**

Email: baylid@***.com

Check in: June 19- June 23

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Cons:
  • Front desk assistance
  • Lack of caring
  • Room

Preferred solution: Full refund is what I would like or at least over half, if anything a few free nights in your best room.

Bayli D Zhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Un satisfied

I just recently stayed at your hotel for 4 nights, had booked online at Priceline. When I got there first they basically judged us because we were local guests, saying we're lucky they're letting us stay there, because of the drugs, and the only reason we're really getting too is because we went through a 3rd party online.

Or else we wouldn't of been able to stay. Then, we go up to our room and it hasn't even been cleaned yet, no sheets on the beds, dirty sheets in the corner, alcohol in the fridge. So they have us another room, that room was dirty as well, so finally our third room we just said we would take it, it didn't have a freezer part in the mini fridge so everything we brought frozen went bad, the remote didn't work had to do it by hand from the TV. Not to mention we had to carry all of our luggage with us going back and forth to the the first and second floor.

and they had a little change of attitude like it was some how our fault. Then as I was going outside I had seen a bug crawling on the carpet inside. They did not make me feel comfortable at all. They didn't even offer anything complimentary after we had to go to 3 different rooms,.

we were not happy with our stay at all especially when I paid almost $400.00 to stay at a place that states "it's very clean, and comfortable." Also it's not as advertised as it is in the Internet, online said they had whirlpool rooms and the staff member said that they did not.. it was all around just disappointing.Even when I went to checkout the lady at the front desk had a rude personality.

And I think that I deserve a few complimentary stays or something! Which I wasn't even offered anything!

View full review

Preferred solution: I would like a full refund, or at least half or more of it. Or a few free night stays in you're best room.