Not resolved

I booked one room for one night at the Wingate by Wyndham hotel off of I-95, exit 133 in VA. I arrived the evening of my stay and checked in.

I received one room key and signed the paper work listing my room and the price of $79.20 for one night including taxes. I got my receipt for my one room the next morning and checked out. When I arrived back home several days later, I saw that they had charged me for 6 rooms at $79.20 each.

I called the hotel (the manager was off), I called the corporate office 5 times (they said they would get back to me and never did), I filed a complaint with the BBB, the VA Office of Consumer Affairs, and now, the Attorney General of NJ where they are HQed. I stay in hotels about 30 nights a year and have never been this mad at a company.

Product or Service Mentioned: Wingate By Wyndham Manager.

Monetary Loss: $369.

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Peoria, Illinois, United States #1002363

Just stayed there three nights ago and the receipt was given to me at $144. Just looked today and they charged me for $329 that night and then again today for $329!

The customer service representative told me they would get back to be in 7 days, but I need this $500 in credit at the moment to stay at other hotels for the remainder of the week. Terrible!


The guest booked this reservation via a third party for six nights and made the finiancial transaction with the third party of which she booked, not the hotel. Wherefore the hotel was not in a position to refund her any money.

The guest did file a complanint with the BBB; however, an investigation into the matter showed the guests complaint was without merit since the transaction of money was not made with the hotel. If the guest would of booked directly with the hotel, and then decided to check out early, the hotel certainly would not have charged her.

Apparently the guest in this case unfortunately made a reservation for several nights via a pre paid reservation booking method with a third party; however, then only honored one night of her reservation and thus suffered a penalty. We are sorry the guest had a bad experience with the company she booked with and encourage her next time to book directly with the hotel.


Actually, the only complaint that will do you any good is to your credit card company. There is a deadline, so get moving!

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